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Commitments

Our promises, in writing.

Twelve written rules that apply to every client and every campaign. In one sentence: you stay in control of your money, your decisions and your accounts, and we always tell you why.

The commitments, in four groups

eam agencyBonapriso, Douala

Commitments to our clients

Between eam agency, a motion design and Meta growth agency based in Bonapriso, Douala, and the business that entrusts it with its brand, the following is agreed.

Title I Your money

Article 1

A spending cap first.

No ad spend without a written spending cap: a maximum per day, per campaign and per month, set with you before the first franc is spent.

Article 2

Ad spend and fees, kept apart.

You pay Meta directly, from your own ad account. What you pay Meta and what we are paid appear separately in your weekly results, along with the campaign settings.

Article 3

More budget only when it sells.

The budget goes up in steps, and only when the cost of winning a customer stays steady and sales follow. Never because of views or likes.

Article 4

Stop what wastes money.

An ad that spends without bringing anything back is stopped, by a rule written in advance. When it comes to cutting spend, we never wait.

Title II Your decisions

Article 5

Nothing goes live without your OK.

Campaigns are prepared but not launched. You are the one who gives the go-ahead, just as for any budget increase beyond what was agreed.

Article 6

Every decision explained.

Keep, replace, stop, raise the budget: every decision is written down, with the figures and the date. You can read it again, and challenge it.

Title III Your accounts and your customers

Article 7

Your accounts stay yours.

Your Page, Instagram account, WhatsApp number, ad account and data are all in your name. You add us as a partner, and you can remove us at any time.

Article 8

Only with people’s consent.

We respect the choice of every visitor to your website, and nobody gets a message they haven’t agreed to.

Title IV Our work

Article 9

Your sales come first.

Meta counts in its own way. We compare its figures with your sales, your payments and your messages, and it is your figures that decide the budget.

Article 10

Truly different ideas.

A new ad means a new reason to buy, a new piece of proof or a new format. Changing a colour is not enough.

Article 11

No invented promises.

We only put in an ad what you can prove: every figure and every guarantee has its source. And every ad complies with Cameroonian advertising law and Meta’s rules.

Article 12

Everything checked twice.

Before you see it, every video, text or campaign is checked by someone other than the person who made it. Nobody approves their own work.

Signed in Douala, Bonapriso.

For eam agency

For your business

Ready to sign?

Tell us about your project: we propose a plan, a maximum budget and a price, before you commit to anything.